STAR (Support, Triage, Advise, Refer)

You can book using the service’s online calendar or by contacting either CMH or firstpoint

You will meet with an experienced, professional practitioner from the Counselling and Mental Health Service (CMH) who will talk with you to identify the support you need to help your situation.
You might discuss:

• your current issues and how they are affecting you;
  
• whether further support from CMH would be helpful to you and what form that might take.

• how you would like your situation to be different;

• what would be an immediate first step to help you;
  
• A referral to other services or organisations to help, either within the University or externally

If you have been able to resolve the circumstance within your STAR appointment then nothing further needs to happen, though you are always welcome to book another appointment if things change. 

It may be that either Counselling or Mental Health sessions with the CMH team will be beneficial to you. You will have the opportunity to discuss this with the member of our team during your STAR. Our aim is that you will leave the STAR appointment with an action plan that will include ways that you can start to help yourself ahead of working with the team. These may include:

• Online or self-help resources;

• Strategies to work on;

• Specific appointments that we recommend you book (e.g. GP)

• Support from other Student Services, like attending Fancy a Cuppa

If you are concerned about another student there are a few options available to you. You can: 

• Visit the Wellbeing Support web pages for information on the types of support for students

• Email the Student Support & Wellbeing Service 

• Book a STAR appointment for yourself and discuss your concerns with a member of our team;

There are different ways the Counselling and Mental Health Service can support students however, appointments are booked on a first-come basis in consideration with any timely factors that may impact your need for support. If you are at risk or you need quick support, please do get in touch either by contacting CMH or firstpoint.

If you are no longer able to attend the appointment that has been offered to you please ensure you let us know so that we can ensure the slot is not wasted.

If your situation has changed and you need more urgent support, please book a STAR appointment to update us.

STAR appointments are available to book up to two weeks in advance.
If you need support quickly or you need a time-sensitive resolution, we may be able to arrange for you to be seen earlier. If you are not able to make the time or day offered, you may need to wait a little longer.  

Please contact CMH directly for more information.

As well as us, you can also find support via the Student Support and Wellbeing team. They also run a variety of events throughout the year aimed at helping students get the best from their time at university.

You can find out more about other non-University support services by visiting additional support.