Worried About Someone?

Worried About Someone? Here’s how you can help

It’s not always easy to know what to do if you’re worried about a friend, flatmate, or coursemate. Whether you’ve noticed changes in their behaviour, mood, or attendance, or you just have a gut feeling something isn’t right, you don’t have to handle it alone. We’re here to support you—and them.

What Does “Being Concerned” Mean?

You might be concerned about someone if you notice:

  • They’ve withdrawn from social activities or seem isolated
  • Their mood or behaviour has changed suddenly
  • They’re missing lectures, deadlines, or group meetings
  • They’re engaging in risky behaviours, or their self-care and eating habits have changed
  • They’re posting worrying messages or images on social media

If you’re unsure, trust your instincts. You can book an appointment to talk through any concerns with a Student Life Adviser. Reaching out can make a real difference.

What Can I Do?

Check in with them:
If you feel comfortable, you could start a conversation with:

  • “I’ve noticed you’ve seemed a bit down lately—do you want to talk about it?”
  • “I’m here if you need someone to listen.”
  • “Is there anything I can do to help?”

Respect Boundaries:
Remember, you’re not expected to “fix” things. It’s okay to set your own limits and look after your own wellbeing.

Encourage Support:
Suggest they contact firstpoint or a Student Life Adviser. You can offer to go with them, or meet them afterwards if that helps.

If You’re Not Sure What to Do

If you don’t feel comfortable raising your concern directly, if you’re unsure how to help, or worried about making things worse, speak to us first. The Student Support and Wellbeing Team can guide you on what to say and how to support your peer and what support we can offer to all involved.

What Happens When You Raise A Concern

All situations are dealt with on a case-by-case basis. In your appointment, the adviser will discuss your specific situation and the most appropriate next steps, which may include referring to other services. 

We won’t discuss your concerns with the person unless there’s serious risk of someone harming themselves or others, in which case we will involve other professionals.

Specialist Teams and Further Support

We work closely with a range of specialist services:

  • Counselling & Mental Health
  • Disability & Dyslexia
  • Money Advice
  • Programme Advisers
  • Mitigating Circumstances
  • Course teams and PATs

If your concern is specific (for example, about mental health, finances, or accessibility), we’ll help you connect with the right team, both within the University and external organisations.

Out-of-Hours and Emergency Support

  • University Security (24/7): 01905 855000 or 07977 973956, security@worc.ac.uk
  • In a crisis: Call 999 for emergency services.
  • National support:
    • Samaritans: 116 123 (free, 24/7)
    • SHOUT: Text ‘SHOUT’ to 85258

NHS 111: For urgent health advice

External Resources

Need Advice? Contact Us

Email firstpoint: firstpoint@worc.ac.uk or phone 01905 542551
We’ll listen, advise, and help you find the right support for yourself and others.

Looking after others is important—but so is looking after yourself. If you’re worried about someone, you’re not alone. Reach out for support and guidance.