A-Z

A

About firstpoint

Academic Appeals

Academic Liaison Librarians

Academic Procedures Guide (SU)

Academic Tutor

AccessAble Access Guides

Access to Learning Fund

Accommodation

Accommodation – Changes

Accommodation – Keys

Accommodation – Maintenance

Accommodation – Payments

Accommodation – Problems

Accommodation – Summer

Accommodation – Team

Advisers

Appeals (Academic)

Arriving & Moving In

Assessment Preparation

Assessment Submission

B

Bank Letter

Bicycles

Blackboard

Blog

Booking Study Rooms

Breakages in Accommodation

Break in Studies

Building Guide

Bullying

Bus Travel

C

Campus Information

Car Parking

Care Leavers

Careers & Employability Service

Carers

Centre for Academic English & Skills

Certificates – Graduation & Transcripts

Certificates – Council Tax Exemption

Certificates (DBS)

Changing – Mode of Study (full/part time)

Changing – Personal Details

Changing – Accommodation

Changing – Your Course

Changing – Your Modules

Chaplaincy

Choosing Modules

Clashing Modules

Classification of Degree

Collection of Certificates

Collection of Keys

Complaints

Confirmation of Attendance (SFE & LSF)

Confirmation of Student Status

Council Tax Exemption

Counselling & Mental Health Service

Counselling (STAR appointments)

Course Change Request

D

DBS Checks & Certificates

Degree Classifications

Dentists

Documents

Directions (Campus Info, Maps & AccessAble Guides)

Disability Advisers

Disability & Dyslexia Service

Disabled Student Allowance (DSA)

Disclosure & Barring Service (DBS)

Dissertation Extension Requests

Doctors

Drugs & Alcohol Support

DSA (Disabled Student Allowance)

E

Emergency Support

Employability

Estranged Students

Events

Exams (Preparation)

Exams (Reasonable Adjustments)

Extension Request

External Sources of Support

Extra Curricular Activities

F

Facilities on Campus

Fancy a Cuppa Event

Feedback (Assessments)

Feeling Lonely or Homesick

Finance

Financial Hardship

Find a Room to Study

Finding Accommodation

Finishing your Course (Toolkit for Success)

firstpoint (who are we)

firstpoint Blog

G

GDPR

Getting Assessed for Dyslexia, ADHD or Autism

Glide (Internet in Halls)

GP’s (Doctors)

Graduation

Guide to Academic Procedures (SU)

Guide for Parents

Guide for Partner Students

Guide for Staff

H

Harassment

Hardship (Experiencing Financial Hardship)

Hardship Fund (Access to Learning Fund)

Health

Hive (Library)

Homesickness

I

Internet on Campus & In Halls

ID Cards

Improving Your Academic Performance

Independent Study Extension Request

International Student Advisers

International Students (Visa Enquiries)

IT Service

J

K

Keys (Accommodation)

Known as Name

L

Laptop Loans

Laundry

Leave of Absence

Learning Support Fund

Library

Lost ID Card

Lost Keys

M

Maintenance (reporting breakages in accommodation)

Making a Change to your Course

Mental Health

Mental Health Practitioners

Multi-Factor Authentication (MFA)

Mitigating Circumstances

Mode of Study (changing full-time/part-time)

Module Changes

Module Information

Money Advice Service

Money and Finances

Moving In

N

Name Change

NHS Learning Support Fund

O

Online Learning Platforms

Opening a Student Bank Account

Out of Hours Support

P

Parking on Campus (permits/pay & display)

PAT (Personal Academic Tutor)

Parents of Students

Partner Students

Partner Student Guide

Paying Rent to the University

Personal Details

Personal Relationships

Pay & Display

Payment Plans

PCSO (Police Community Support Officer)

Placements

Policies

Prayer Room

Pregnancy

Printing on Campus

Privacy Notice

Private Accommodation

Problems with your Accommodation

Procedures (Official University)

Programme Advisers

Q

Quiet room

R

Rail Cards

Reassessments

Reference Requests (for work or future study)

Referencing (for academic writing)

Registration

Relationships

Replacement Documents

Replacement ID Cards

Report a Concern

Reporting Breakages (in accommodation)

Residential Life team

Rest Room

Retakes

Return to Study

Room Booking (Timetables)

Room Transfers (accommodation)

S

Safety

Secure Cycle Storage

Security Team

Selecting Modules

Sexual Health

Sexual Misconduct Reporting

Social Media

SpLD (Specific Learning Difference)

Staff (guide for University staff)

STAR (support, triage, advice and refer)

Struggling Financially

Student ID Cards

Student Finance

Student Finance (confirmation of attendance)

Student Handbook

Student Services

Student Status Letters

Student Support & Wellbeing Service

Students’ Union

Students’ Union Advisers

Study Abroad

Study Skills

Study Spaces (find a room to study)

SU Guide to Academic Procedures

Submitting Assessments

Summer Accommodation

Support for Wellbeing Concerns

Suspend or Withdraw from Studies

Sustainability Hub

T

Taking a Break from your Studies

Taught Courses Regulatory Framework

Tax (council tax exemption)

Timetables

Toilet Provision

Toolkit for Success

Transcripts (Interim)

Transcripts (Replacement)

Train Discounted Travel (rail card)

Travel and Transport

Tuition Fee

Turnitin

TV Licence

U

University Documents

University – Events

University – Facilities

University – Mile

University – Policies

University – Procedures

University – Security

University – Student Handbook

Updating Personal Details

V

Virtual Learning Environments (VLE)

Visa Enquiries

W

Wellbeing Advisers

Wellbeing Support

Wellness (Health)

Who are firstpoint?

Who can help?

Wi-fi on Campus

Withdraw from Study

Writers in Residence

X

Y

Z