Who can help?

Accommodation
If you are living in University halls, our accommodation team is on hand to give you advice, help you apply and support you through your stay. If you have any questions about your university accommodation, please call 01905 855300 or email accommodationteam@worc.ac.uk

Finance
If you are living in University halls and need assistance setting up and managing your rent payments, you can contact the finance team on 01905 542890 or email feesaccommodation@worc.ac.uk

Students’ Union
Worcester Students’ Union have created a useful housing guide to provide essential information, guidance and advice on renting in the private sector during your time at university. You can also have support via their Academic and Welfare advice service by completing the online enquiry form.

Residential Life Team
The residential life team are part of the Accommodation Service and are available to help with accommodation queries at the University of Worcester. They can help you settle in, find your way around and signpost you to University regulations and support services.

Summer Accommodation
Summer accommodation is offered from June to early September. This includes bed and breakfast, self catering and group travel deals. Rooms are available on the St Johns and City Campus. To book accommodation email the conferencing team at conferencing@worc.ac.uk or telephone 01905 542121.

Updating my address
If you have changed your address, telephone number or email address, you can update your record on your SOLE page. Under the ‘personal details’ section of your SOLE page you will see the option ‘my address details’. In this section you can edit your term time address, home address, telephone number and personal email address. After you have saved any edits, your student record will be instantly updated.

Careers & Employability Service
Support both students and graduates with their careers planning and management, as well as support to develop employability skills.

International
The International Student Advisers can provide advice and guidance about work and visa restrictions. They can be contacted via email on isa@worc.ac.uk

References
The University provides references via a centralised registry service.  Details of which can be found on the Registry Services webpages. 

Chaplaincy
Whether you are a member of a faith, or belong to no faith, our Chaplaincy Service is available to provide spiritual support to all our students and staff.

Rest Rooms
There is a Rest Room available on the St John’s Campus in the Conference Centre, Room CC001 and on the Severn Campus in the Elizabeth Garrett Anderson Building, Room EGA G004

Prayer Rooms
The University provides designated multi-faith rooms at St John’s Campus, City Campus and the Severn Campus. For more information see the Chaplaincy Webpages.

Finance
To set up or alter a payment plan for accommodation or tuition fees, please follow the link above to find the contact details for the Finance department.

Money Advice
The Money Advice Service can provide students and potential students with financial welfare advice and support. You can access lots of useful information on the Money Advice Webpages including details of applying for finance, budgeting and the Access to Learning Fund.

If you would like to book an appointment to speak with an adviser for one-to-one support, please contact firstpoint by emailing firstpoint@worc.ac.uk, phoning 01905 54 2551 or visiting us in the Peirson Study and Guidance Centre on the St John’s campus.

Access to Learning Fund
The University Hardship Fund is called the Access to Learning Fund. It is a non-repayable grant administered by The University of Worcester to help eligible students who are experiencing financial difficulties. In particular help is given to students who may be financially disadvantaged.

Transport
There are a range of transport services available to utilise for travel to, from and while staying in Worcester. You can find information on where to store your bike, locate a bus or train timetable and access information on parking at campus via the link above.

Students’ Union
The students’ union currently supports students with the cost of living via the ‘breakfast with the SU’, free period products and the community food cupboard. Students can also book an appointment with an advisor to support them in making an application for the Access to Learning Fund.

Data Management Unit
The Data Management Unit manage communications with the student loan company and the NHS LSF. They will confirm attendance and registration as well as manage any change of circumstances needed with these funds. For enquiries about your student loan please email sfe@worc.ac.uk for enquiries about the NHS LSF please email lsf@worc.ac.uk

International
The International Student Advisers can provide advice and guidance about all elements of your visa, and discuss graduate visas when it is time to graduate. They can be contacted via email on isa@worc.ac.uk

Student Records
If you are a current, registered and full time student, you can download the Council Tax Exemption Certificate from your SOLE page, under the ‘Living’ tab. If you require more information on Council Tax discounts for students, please visit the Government advice page.

Money Advice
If you are not exempt from paying council tax, our Money Advice Service can provide advice and guidance around budgeting and managing your finances. You can access lots of useful information on the Money Advice Webpages including details of applying for finance, budgeting and the Access to Learning Fund.

If you would like to book an appointment to speak with an adviser for one-to-one support, please contact firstpoint by emailing firstpoint@worc.ac.uk, phoning 01905 54 2551 or visiting us in the Peirson Study and Guidance Centre on the St John’s campus.

Car parking
For information about where you can park on campus, please visit the car parking webpages. Further information regarding the parking permit or pay & display options can be found on the car parking information webpages. This can be accessed from the car parking icon on your myDay page.

Bikes
Worcester City Council has partnered with Beryl Bikes to offer access to bikes on a pay-as-you-go basis. There are safe storage options for bikes on all University campuses. Further information can be found on the transport webpages.

Train
If you are a full time student aged between 16 and 25 you can apply for a student railcard which offers you 1/3 off eligible rail fares. You can apply online or at a train station and full details regarding the rail card can be found on the railcard webpages.

Bus
To purchase tickets, including bundle, semester or academic year options, you can download the First Bus app. When registering, please ensure you use your university email address in order to access the University of Worcester rates.   

PAT
Students are allocated a Personal Academic Tutor (PAT) at the start of their course. It is the role of the PAT to support and guide the student’s academic, personal and professional development throughout their university journey. If you do not know who your PAT is, or how to contact them, please contact firstpoint@worc.ac.uk

Study Skills
The university offers a wide range of study skills support designed to help you get the best out of your studies and academic work. To explore all the different options and find out how to access advice and guidance from specialist teams and online sessions please see the firstpoint webpages.

Timetabling
You can view your timetable by clicking on the ‘Timetable’ icon on your myDay page; this applies to most courses, but there are some exceptions, and your course team will advise you of this. If you have only recently registered or made your module selections, there will be a delay of up to 5 working days before your timetable is updated. Blackboard will update overnight, so you should have access to module information by the following day.

If you want to make a change to your timetable, please see the module information webpages.

Programme Advisers
For assistance planning your programme of study, module changes, reassessments or course transfers you will need to speak to a Programme Adviser. For to most up to date information about the helpline opening hours, please see the programme adviser webpage.

Student Records
The student records department provides centralised academic and administrative support, maintains students’ personal and academic details and deals with all matters relating to student progression. For queries, contact the team on 01905 855333 or studentrecords@worc.ac.uk

Students’ Union
The Students’ Union provides a free, independent, confidential and impartial advice service to all students at the University of Worcester. You can arrange an appointment by completing the short, confidential online Advice Enquiry Form which will then be sent straight to the Academic and Welfare Advisors. 

Disability and Dyslexia Service
The University’s Disability and Dyslexia Service supports students in arranging reasonable adjustments for lectures, exams, and assessments, during placements and when living in University accommodation. You can contact them to set up your support as soon as you have accepted an offer (either conditional or unconditional) from the University to study here. For further information please see the Disability and Dyslexia Service webpages.

firstpoint
If you are taking a module which requires you to have a Disclosure & Barring Service (DBS) check or need a replacement certificate for a course required DBS check, firstpoint can advise you on the application process. Further information on DBS and the requirements can be found on the firstpoint webpages.

Admissions
If you are studying a course which has a mandatory DBS requirement, you will be asked to complete the DBS process as part of the admissions process. For any questions about this process please contact the admissions service on 01905 855111 or admissions@worc.ac.uk

Update Service
The DBS update service allows applicants to keep their DBS certificate up to date and an employer or the university to check a DBS certificate. For some courses it is a mandatory requirement to register your certificate on the update service. You will have been advised via the admissions process if your are required to register on the update service. You can find out about the DBS Update Service on the government webpages.

Study Skills
The university offers a wide range of study skills support designed to help you get the best out of your studies and academic work. To explore all the different options and find out how to access advice and guidance from specialist teams and online sessions please see the firstpoint webpages.

Centre for Academic English and Skills
The team can give practical advice on how to improve your academic writing skills by giving personalised feedback. To arrange a personal tutorial where specific questions can be answered and comments provided on samples of your work, follow the book your tutorial link.

Writers in Residence
The professional team offer confidential, one-to-one tutorials for students in all subject areas. They support all aspects of writing including essays, reports, theses, dissertations or personal statements. Sessions are 50 minutes long and can be booked via the details provided on the Writers in Residence webpages.

Course Team
Your module leaders, PAT and course leader are all there to provide support during your academic journey. If you have need any support, advice or guidance about your assessments please contact your course team.

Technology Enhanced Learning Unit (TEL)
TEL provides a specialist service managing and maintaining many student learning platforms. They have provided an extensive range of online guides, manuals and instructional videos which can be freely accessed on demand to provide information on the use of all the different systems. If you are having issues navigating or accessing these platforms, TEL can be contacted via tel@worc.ac.uk

Mitigating Circumstances
Mitigating circumstances are the procedures you can use to tell the University that something is preventing you from submitting your work in the normal way. firstpoint can provide information on the Mitigating Circumstances procedure and help you locate the claim form on your SOLE page under the ‘Assessment’ tab. 

Programme Advisers
For assistance planning your programme of study, module changes, reassessments or course transfers you will need to speak to a Programme Adviser. For to most up to date information about the helpline opening hours, please see the programme adviser webpage.

Disability and Dyslexia Service
The University’s Disability and Dyslexia Service supports students in arranging reasonable adjustments for lectures, exams, and assessments, during placements and when living in University accommodation. You can contact them to set up your support as soon as you have accepted an offer (either conditional or unconditional) from the University to study here. For further information please see the Disability and Dyslexia Service webpages.

IT
The IT Service offer a range of support and services such as laptop loans, logging a help call and a software webstore. If you have an IT problem, access the self service portal for lots of FAQs, the ‘Ask Toby’ AI chatbot and much more.

Technology Enhanced Learning Unit (TEL)
TEL provides a specialist service managing and maintaining many student learning platforms. They have provided an extensive range of online guides, manuals and instructional videos which can be freely accessed on demand to provide information on the use of all the different systems. If you are having issues navigating or accessing these platforms, TEL can be contacted via tel@worc.ac.uk or by logging a TEL request on the self service portal.

Mitigating Circumstances
Mitigating circumstances are the procedures you can use to tell the University that something is preventing you from submitting your work in the normal way. firstpoint can provide information on the Mitigating Circumstances procedure and help you locate the claim form on your SOLE page under the ‘Assessment’ tab. 

Programme Advisers
For assistance planning your programme of study, module changes, reassessments or course transfers you will need to speak to a Programme Adviser. For to most up to date information about the helpline opening hours, please see the programme adviser webpage.

firstpoint
firstpoint can provide information on the Mitigating Circumstances procedure and help you locate the claim form on your SOLE page under the ‘Assessment’ tab. We are happy to discuss how to complete a claim and provide guidance on eligibility and on what grounds you may apply. However, we are unable to help you write your personal statement or give an opinion on the strength of your claim. 

Student Records
Details of the procedure and deadlines can be found on Registry Services’ Mitigating Circumstances webpage. 

PLAST
The Placement Support Team (PLAST) support nursing, midwifery and allied health students. They are there to plan and record your placements and offer advice, they also provide assistance to any of our placement providers. The team can be contacted via the self service portal.

Worcester Business School Placement Support
Worcester Business School courses may offer a “sandwich year”, combining work experience with study. It is your responsibility to source your placement. Our Work Placement & Internships Office will support you in your search and help with CV’s, applications, and post relevant placements to Blackboard. Work placements need to be a minimum of 36 weeks excluding holidays. You should be working full-time whilst on placement. You can get in touch with the Placements Office on placements@worc.ac.uk.

Education Placements
Students must refer to their course handbooks to confirm the contact details for the team providing support, advice and guidance while on education placements. The professional administrative team (PAS) can be contacted via email on education@worc.ac.uk

Vaccinations
Spire Occupational Health provides all health checks and vaccinations for students who require these for placement purposes. These vaccinations are advised to students by Registry Services at the start of the course. To contact Spire Occupational Health, please see their contact webpages.

Admissions
There are mandatory requirements related to courses where placements are an integral part of the course. Through the application, offer and registration process you will be led through the health, vaccinations and DBS checking process. If you need to contact admissions regarding this, you can call on 01905 855111 or email admissions@worc.ac.uk

DBS
If your course has a mandatory DBS requirement, you will complete the application process via the admissions service prior to registration. If you are taking a module which requires you to have a Disclosure & Barring Service (DBS) check or need a replacement certificate for a course required DBS check, firstpoint can advise you on the application process.

The DBS update service allows applicants to keep their DBS certificate up to date and an employer or the university to check a DBS certificate. For some courses it is a mandatory requirement to register your certificate on the update service. You will have been advised via the admissions process if your are required to register on the update service. You can find out about the DBS Update Service on the government webpages.

Student Records
The student records department provides centralised academic and administrative support, maintains students’ personal and academic details and deals with all matters relating to student progression. If you are experiencing difficulties with your registration due to error messages or issues when selecting modules, contact the team on 01905 855333 or studentrecords@worc.ac.uk

Finance
To set up or alter a payment plan for accommodation or tuition fees, please follow the link above to find the contact details for the Finance department.

IT
The IT Service offer a range of support and services such as laptop loans, logging a help call and a software webstore. If you have an IT problem you can contact the service desk in the following ways:
– contact the IT Service Desk on 01905 85 7500
– log a help call on the Self-Service Portal
– live chat via the IT webpage
– speak to an IT technician in person at the IT Service Desk, located on the first floor of the Peirson Study & Guidance Centre on St John’s Campus, or at the Hive.

Graduation
The graduation ceremonies take place each year in September and March. All information and FAQs are published on the university webpages. If you cannot find the answer to your enquiry on the webpages, please email the team on graduation@worc.ac.uk

Careers
The Careers and Employability Service provides ongoing advice and guidance to alumni after completion of your course. If you used myCareer as a student, have completed your course and no longer have access to your account, you will need to register as a graduate on the system.

Toolkit for Success
We’ve loved having you at Worcester and hope the memories you’ve made and experiences you’ve had will stay with you for a lifetime. Here’s everything you need to know about completing your course and preparing for your next steps!

International Experience
We offer a range of international experiences for both Worcester students and overseas students. Our students have the opportunity to study abroad for a year, a semester or take part in a short summer program. To explore your options in more detail, please visit the study abroad webpages.

Study Spaces
There are a variety of places to study across the university campuses and the library, with a mixture of facilities and space. Some resources are also available to access remotely. Further information can be found on the study spaces webpages.

Student status letter
If you are a fully registered student, the University has prepared a letter that will confirm your status as a student. It will include your name, address, your course and the dates of your study. Before you print your letter, please make sure that your address is up-to-date; you can do this from your SOLE page, under the ‘Personal Details’ tab. Your student status letter can be downloaded from your SOLE page, under the ‘Living’ tab. 

Council Tax Letter
If you are a current, registered and full time student, you can download the Council Tax Exemption Certificate from your SOLE page, under the ‘Living’ tab. If you require more information on Council Tax discounts for students, please visit the Government advice page.

Academic Transcripts
Student Records can provide interim or replacement transcripts for a small charge. This document confirms your programme of study, dates attended, duration of course and awarding body. It also provides a breakdown of confirmed marks and grades for modules studied. To order an interim transcript, visit the Replacement Documents Online Shop. If you have any queries about your order or the available document(s) please contact replacementdocs@worc.ac.uk.

References
The University provides references via a centralised registry service.  Details of which can be found on the Registry Services webpages. 

Counsellors and Mental Health Advisers
People talk to Counsellors about whatever is of concern to them in their lives, which may be preventing them from being how they want to be. The Mental Health Practitioners are here to help and support you with any pre-diagnosed mental health condition, or an emerging mental health problem.

In order to provide you with support that meets your individual needs, we ask you to book a STAR (Support Triage Advice Refer) Appointment, so that you can tell us a bit about what the current issue is, and what support you are looking for.

Student Support and Wellbeing Service
The Student Support and Wellbeing Team contributes to the development of an inclusive and supportive University community, and their aim is to help students to achieve a positive, fulfilling and enriching experience. The Student Support Advisers provide a confidential support service on a broad range of pastoral and welfare issues and would be happy to meet with you about any concerns that are affecting your time at the University of Worcester. To make an appointment, please contact firstpoint.

Fancy a Cuppa
Need a break, a chat, or just a free hot drink? Come along to Fancy a Cuppa?—a relaxed, friendly event where you can meet other students and chat with our Student Wellbeing Champions and Student Services staff. Whether you’re new to Worcester or have been here a while, everyone is welcome, whatever your course or year.

Out of Hours Support
If you are unable to access firstpoint, there is other support available. Follow the link to see what out of hours support you can access.

Emergency Support
In an emergency, the police, ambulance or fire service can be contacted by telephoning 999. There is a Mental Health Team located at Accident and Emergency (A&E). Please follow the link for more information about emergency support available through the university and the community.

External Support
We have compiled a list of websites and contact details for external support organisations.

Complaints
We understand that sometimes things do go wrong. The University would like the opportunity to help put it right. A complaint can be made in relation to your experience as a student such as issues with accommodation, teaching provision or facilities. Students must enter a complaint within three months of the event using the Formal Complaint Form and this can be sent to complaintsandappeals@worc.ac.uk. 

Appeals
An appeal is a request from a student to review an academic decision of a Board of Examiners. If you wish to appeal a grade or other academic decision, you should follow the Student Academic Appeals Procedures.

Students’ Union
The Students’ Union provides a free, independent, confidential and impartial advice service to all students at the University of Worcester. You can arrange an appointment by completing the short, confidential online Advice Enquiry Form which will then be sent straight to the Academic and Welfare Advisors.

Report a concern
If you or someone you know has experienced or witnessed unacceptable behaviour such as harassment and or bullying, discrimination, physical assault, sexual assault, abuse, or hate crime you can report it by using our simple reporting tool. You can report an incident wherever it has occurred, for example off campus, during placement and in the workplace. All students, staff, visitors and employers can report using this tool.

Security
Our Security Team are here to keep you safe 24 hours a day 7 days a week. They can help with multiple issues from locked-out students to first aid to reporting crimes. You can contact The Security Team on 01905 855000 or on 07977 973956. Questions and concerns can be emailed to security@worc.ac.uk

PCSO
Our Police Community Support Officers (PCSO) are seconded to the University & work alongside many departments across the University in a support & advisory capacity. They have a wealth of experience to the security team where student safety & welfare is their prime consideration. For non-emergencies our PCSO’s are contactable via email: pcso@worc.ac.uk or by phone: 01905 542629

Student Wellbeing
The Student Support and Wellbeing team have provided a wide range of information about personal safety and looking after others at not just University but within the city of Worcester.

Report a Concern and Sexual Misconduct Reporting
If you or someone you know has experienced or witnessed unacceptable behaviour such as harassment and or bullying, discrimination, physical assault, sexual assault, abuse, or hate crime you can report it by using our simple reporting tool. You can report an incident wherever it has occurred, for example off campus, during placement and in the workplace. All students, staff, visitors and employers can report using this tool.

Residential Life Team
The residential life team are part of the Accommodation Service and are available to help with accommodation queries at the University of Worcester. They can help you settle in, find your way around and signpost you to University regulations and support services.

Student Support and Wellbeing Service
Student wellbeing offer support and guidance on maintaining healthy, safe and fulfilling relationships at University. If you would like to speak with an adviser about any concerns with a relationship while at University you can e-mail the team on  studentlife@worc.ac.uk.